Order Processing
Most orders ship in 24-48 hrs. after we receive your completed order..However, we do travel to NA events and this can sometimes delay an order a day-or-two.  On rare occasions, event sales can impact our available inventory as well. We will contact you if your order is delayed for any reason.

Payments
PayPal is one of the oldest and most widely-used online payment processors.  They accept credit and debit cards as well as echeck payments.  If you don't currently have a PayPal account, setting one up is easy. You pay no fees and PayPal is very secure. If you prefer to mail us a check or money order, simply select that payment method and you will see further instructions..

Shipping

Shipping costs are estimated based on the highest percentage of orders processed.  Nearly all orders ship USPS Priority Mail, small flat-rate or flat-rate envelope.  Occasionally, small lightweight orders may qualify for First Class mail at a reduced price.  If this occurs, we will attempt to contact you and offer a partial refund. On rare occasions, shipping costs may be higher than estimated. If this occurs, we will contact you via phone and email.

Customer Satisfaction Is Our Top Priority!
We have an impeccable reputation with Honesty, Integrity, Humility, and Service being the values we live by.  If you are not completely satisfied with your purchase please contact us and give us the opportunity to make it right  Ten years and thousands of customers later and there has been only one we could not satisfy.  You are IMPORTANT TO US! You are our purpose and reason for being here. You are giving us a gift by allowing us to serve you.

Jerry & Jeane Shapiro - 530-762-2636 home/office 541-218-1868 cell